Frequently Asked Questions
If you have a different question and can't find the answer you're looking for, reach out to our support team via telegram or by sending us an email, and we'll get back to you as soon as we can.
How does your RPC ensure low latency and high throughput?
The specific method of ensuring low latency and high throughput may vary, but common techniques include efficient serialization and compression of data, use of binary protocols, and optimization of network communication.
How do I know that your nodes are up to date with the network and has required ledger data?
Our servers keep automatic health checks guaranteeing that no server active in the pool is too far away from the leader. We provide historical data access through archival nodes.
Is KYC required?
We have a simple KYC policy consisting of your real name, project name, website, and email address. For Pro Trading Center clients, we require a higher standard of KYC, including ID documents & proof of address.
What type of payments do you accept?
We accept USDC on Solana and Sui, plus USDC from any of the blockchains supported by Circle. We also accept USD & GBP bank transfers. Sorry, no credit cards.
What is the difference between the Shared Pool and a Dedicated node?
The shared pool is designed for frontend, user-facing applications only. Scripts and bots put a heavier load on the pool, which could degrade performance for others using the service. For heavier uses, we offer dedicated nodes.
Can I test a dedicated node?
We don't offer testing of dedicated nodes because we use custom-built, bare-metal machines. Schedule a meeting with us to learn about expected performance.
Still Have Questions?
Our team is ready to help you with any questions or concerns you may have.